Legal notice

Definitions

Customer: any professional, natural person with legal capacity within the meaning of Articles 1123 et seq. of the French Civil Code, or legal entity visiting the Website covered by these general terms and conditions.

Services: the services made available to Customers by https://auvergne-chalets-sancy.fr.

Content: all elements comprising the information available on the Website, including text, images and videos.

Customer Information: here in after referred to as “Information”, meaning all personal data that may be held by https://auvergne-chalets-sancy.fr for the purposes of managing your account, managing customer relations, and carrying out analyses and statistics.

User: any internet user accessing and using the aforementioned Website.

Personal Information: “Information which allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it relates” pursuant to Article 4 of French Law No. 78-17 of 6 January 1978.

The terms “personal data”, “data subject”, “data processor” and “sensitive data” have the meaning given to them by the General Data Protection Regulation, or GDPR (EU Regulation No. 2016/679).

1. Website information

In accordance with Article 6 of French Law No. 2004-575 of 21 June 2004 on Confidence in the Digital Economy, users of the website https://auvergne-chalets-sancy.fr are informed of the identity of the various parties involved in its creation and management:

Website owner: SASU AUVERGNE CHALETS SANCY
VAT number: FR76878744523
LA GARDE, 63810 BAGNOLS, FRANCE

Publication manager: Sandrine FILIOT

The publication manager may be either a natural person or a legal entity.

Webmaster: Le Dupplex
Email: [email address shown on the French website]
Website: www.ledupplex.fr

Hosting provider: o2switch
222 Boulevard Gustave Flaubert
63000 Clermont-Ferrand, France

Data Protection Officer: Sandrine
Email: [email address shown on the French website]

2. General terms and conditions of use of the Website and its services

The Website constitutes an intellectual work protected by the provisions of the French Intellectual Property Code and applicable international regulations.

The Customer may not reuse, transfer or exploit, for their own benefit, all or part of the elements or works contained on the Website in any way whatsoever.

Use of the website https://auvergne-chalets-sancy.fr implies full and complete acceptance of the general terms and conditions of use described below. These terms and conditions may be amended or supplemented at any time. Users of https://auvergne-chalets-sancy.fr are therefore advised to consult them regularly.

The Website is normally accessible to users at all times. However, https://auvergne-chalets-sancy.fr may decide to interrupt access for technical maintenance and will endeavour to inform users in advance of the dates and times of the planned work.

The website https://auvergne-chalets-sancy.fr is regularly updated by its publication manager. The legal notice may also be amended at any time. Nevertheless, it remains binding upon the User, who is encouraged to consult it as often as possible.

3. Description of the services provided

The purpose of the website https://auvergne-chalets-sancy.fr is to provide information about all the company’s activities.

https://auvergne-chalets-sancy.fr endeavours to provide information that is as accurate as possible. However, it cannot be held liable for omissions, inaccuracies or failures to update information, whether caused by itself or by third-party partners supplying this information.

All information provided on https://auvergne-chalets-sancy.fr is given for information purposes only and may change. Furthermore, the information available on the Website is not exhaustive and remains subject to any changes made since it was published online.

4. Contractual limitations concerning technical data

The Website uses JavaScript technology.

The Website cannot be held liable for any material damage resulting from its use. Users also undertake to access the Website using recent equipment that is free from viruses and equipped with an up-to-date, latest-generation browser.

The website https://auvergne-chalets-sancy.fr is hosted by a service provider located within the European Union, in accordance with the provisions of the General Data Protection Regulation (GDPR – EU Regulation No. 2016/679).

The objective is to provide a service offering the highest possible level of accessibility. The hosting provider ensures continuity of service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible period, particularly for maintenance, infrastructure improvements, infrastructure failures, or where the Services generate traffic considered to be abnormal.

Neither https://auvergne-chalets-sancy.fr nor the hosting provider may be held liable in the event of a malfunction of the internet network, telephone lines, computer equipment or telephone equipment, particularly where network congestion prevents access to the server.

5. Intellectual property and infringement

https://auvergne-chalets-sancy.fr owns the intellectual property rights or holds the rights of use for all elements accessible on the Website, including texts, images, graphics, logos, videos, icons and sounds.

Any reproduction, representation, modification, publication or adaptation of all or part of the Website’s elements, regardless of the means or process used, is prohibited without the prior written authorisation of https://auvergne-chalets-sancy.fr.

Any unauthorised use of the Website or any of its elements will be considered an infringement and prosecuted in accordance with Articles L.335-2 et seq. of the French Intellectual Property Code.

6. Limitation of liability

https://auvergne-chalets-sancy.fr acts as the publisher of the Website and is responsible for the quality and accuracy of the Content it publishes.

https://auvergne-chalets-sancy.fr cannot be held liable for direct or indirect damage caused to the User’s equipment when accessing the Website, whether resulting from the use of equipment that does not meet the specifications set out in Section 4 or from the occurrence of a bug or incompatibility.

https://auvergne-chalets-sancy.fr may not be held liable for indirect damage, such as loss of business or loss of opportunity, resulting from the use of the Website.

Interactive areas, including the ability to submit questions through the contact section, are available to Users. https://auvergne-chalets-sancy.fr reserves the right to remove, without prior notice, any content submitted in these areas that breaches applicable French legislation, particularly provisions relating to data protection.

Where applicable, https://auvergne-chalets-sancy.fr also reserves the right to hold the User civilly and/or criminally liable, particularly in the event of content of a racist, insulting, defamatory or pornographic nature, regardless of the medium used, including text or photographs.

7. Personal data management

The Customer is informed of the regulations governing marketing communications, French Law No. 2004-575 of 21 June 2004 on Confidence in the Digital Economy, the amended French Data Protection Act of 6 January 1978, and the General Data Protection Regulation (GDPR – EU Regulation No. 2016/679).

7.1 Data controller

For Personal Data collected when creating a User’s personal account and when browsing the Website, the data controller is AUVERGNE CHALETS SANCY.

https://auvergne-chalets-sancy.fr is represented by FILIOT, its legal representative.

As the controller of the data it collects, https://auvergne-chalets-sancy.fr undertakes to comply with the applicable legal framework.

In particular, the data controller is responsible for defining the purposes of the data processing, providing prospects and Customers with complete information about the processing of their Personal Data when collecting their consent, and maintaining an accurate record of processing activities.

Whenever https://auvergne-chalets-sancy.fr processes Personal Data, it takes all reasonable measures to ensure that the data is accurate and relevant to the purposes for which it is processed.

7.2 Purposes of the data collected

https://auvergne-chalets-sancy.fr may process some or all of the following data:

• To enable browsing of the Website and to manage and track the Services ordered by the User: Website login and usage data, billing information, order history, etc.
• To prevent and combat computer fraud, including spam and hacking: information concerning the equipment used for browsing, IP address and hashed password.
• To improve browsing on the Website: connection and usage data.
• To conduct optional satisfaction surveys concerning https://auvergne-chalets-sancy.fr: email address.
• To conduct communication campaigns by SMS or email: telephone number and email address.

https://auvergne-chalets-sancy.fr does not sell or commercially exploit your Personal Data. It is used only where necessary or for statistical and analytical purposes.

7.3 Rights of access, rectification and objection

In accordance with applicable European regulations, Users of https://auvergne-chalets-sancy.fr have the following rights:

• The right of access under Article 15 of the GDPR and the right to rectification under Article 16 of the GDPR, including the right to update and complete User data.
• The right to have Users’ Personal Data restricted or erased under Article 17 of the GDPR where it is inaccurate, incomplete, ambiguous or outdated, or where its collection, use, disclosure or storage is prohibited.
• The right to withdraw consent at any time under Article 13(2)(c) of the GDPR.
• The right to restrict the processing of User data under Article 18 of the GDPR.
• The right to object to the processing of User data under Article 21 of the GDPR.
• The right to data portability for data provided by Users where such data is subject to automated processing based on their consent or on a contract, under Article 20 of the GDPR.
• The right to define instructions concerning the handling of User data after their death and to designate the third party to whom https://auvergne-chalets-sancy.fr should, or should not, disclose such data.

As soon as https://auvergne-chalets-sancy.fr becomes aware of a User’s death, and in the absence of instructions from the User, it undertakes to delete the User’s data unless its retention is necessary for evidential purposes or to comply with a legal obligation.

Users who wish to know how https://auvergne-chalets-sancy.fr uses their Personal Data, request its rectification or object to its processing may contact https://auvergne-chalets-sancy.fr in writing at the following address:

AUVERGNE CHALETS SANCY – Data Protection Officer, Sandrine
LA GARDE
63810 BAGNOLS
FRANCE

The User must specify the Personal Data they would like https://auvergne-chalets-sancy.fr to correct, update or delete and must provide proof of identity by enclosing a copy of an identity document, such as an identity card or passport.

Requests to delete Personal Data remain subject to the legal obligations imposed on https://auvergne-chalets-sancy.fr, particularly regarding the retention and archiving of documents.

Users of https://auvergne-chalets-sancy.fr may also submit a complaint to the relevant supervisory authorities, particularly the French Data Protection Authority, the CNIL: https://www.cnil.fr/fr/plaintes.

7.4 Non-disclosure of Personal Data

https://auvergne-chalets-sancy.fr undertakes not to process, host or transfer Customer Information to a country located outside the European Union or considered “not adequate” by the European Commission without first informing the Customer.

Nevertheless, https://auvergne-chalets-sancy.fr remains free to select its technical and commercial subcontractors, provided that they offer sufficient guarantees regarding the requirements of the General Data Protection Regulation (GDPR – EU Regulation No. 2016/679).

https://auvergne-chalets-sancy.fr undertakes to take all necessary precautions to protect the security of the Information and, in particular, to prevent it from being disclosed to unauthorised persons.

However, where https://auvergne-chalets-sancy.fr becomes aware of an incident affecting the integrity or confidentiality of Customer Information, it must inform the Customer as soon as possible and communicate the corrective measures taken.

Furthermore, https://auvergne-chalets-sancy.fr does not collect any “sensitive data”.

Users’ Personal Data may be processed by subsidiaries of https://auvergne-chalets-sancy.fr and by subcontractors or service providers solely for the purposes described in this policy.

Within the limits of their respective responsibilities and for the purposes described above, the main persons likely to have access to the data of Users of https://auvergne-chalets-sancy.fr are the members of the company’s customer service team.

8. Incident notification

Regardless of the efforts made, no method of transmission over the internet or electronic storage method is completely secure. Consequently, absolute security cannot be guaranteed.

Where a security breach becomes known, the affected Users will be informed so that they can take appropriate action. Incident notification procedures take account of applicable legal obligations at both national and European levels.

https://auvergne-chalets-sancy.fr undertakes to provide its Customers with complete information concerning any issues relating to the security of their accounts and to provide them with the information necessary to comply with their own regulatory reporting obligations.

No Personal Information concerning a User of https://auvergne-chalets-sancy.fr is published without the User’s knowledge, exchanged, transferred, assigned or sold to third parties using any medium.

Only the acquisition of https://auvergne-chalets-sancy.fr and its rights could result in the transfer of such Information to a prospective purchaser, who would in turn be bound by the same obligations regarding the retention and modification of data relating to Users of the Website.

Security

To protect the security and confidentiality of Personal Data and Personal Health Data, https://auvergne-chalets-sancy.fr uses networks protected by standard security measures, including firewalls, pseudonymisation, encryption and passwords.

When processing Personal Data, https://auvergne-chalets-sancy.fr takes all reasonable measures to protect it against loss, misuse, unauthorised access, disclosure, alteration or destruction.

9. Hyperlinks, cookies and internet tags

The website https://auvergne-chalets-sancy.fr contains a number of hyperlinks to other websites, which have been included with the authorisation of https://auvergne-chalets-sancy.fr.

However, https://auvergne-chalets-sancy.fr is not able to verify the content of the websites visited through these links and consequently accepts no liability in this respect.

Unless you choose to disable cookies, you agree that the Website may use them. You may disable these cookies at any time and free of charge using the options described below. However, doing so may reduce or prevent access to all or part of the Services offered by the Website.

9.1 Cookies

A “cookie” is a small information file sent to the User’s browser and stored on the User’s device, such as a computer or smartphone, hereinafter referred to as “Cookies”.

This file may contain information such as the User’s domain name, internet service provider, operating system, and the date and time of access. Cookies cannot damage the User’s device.

https://auvergne-chalets-sancy.fr may process information relating to the User’s visit to the Website, including the pages viewed and searches performed. This information enables https://auvergne-chalets-sancy.fr to improve the Website’s content and the User’s browsing experience.

As Cookies facilitate browsing and/or the provision of services offered by the Website, Users may configure their browsers to decide whether they wish to accept Cookies so that they are stored on their device, or reject them, either systematically or according to their issuer.

Users may also configure their browser software so that they are asked to accept or reject Cookies individually before a Cookie is stored on their device.

https://auvergne-chalets-sancy.fr informs Users that, in this case, some browser features may not be fully available.

Where a User refuses to allow Cookies to be stored on their device or browser, or deletes Cookies already stored, the User is informed that their browsing and experience on the Website may be limited.

This may also occur where https://auvergne-chalets-sancy.fr or one of its service providers is unable to recognise, for technical compatibility purposes, the type of browser used by the device, its language and display settings, or the country from which the device appears to be connected to the internet.

Where applicable, https://auvergne-chalets-sancy.fr accepts no liability for consequences relating to the reduced operation of the Website or any Services offered by https://auvergne-chalets-sancy.fr resulting from:

1. The User’s refusal of Cookies.
2. The inability of https://auvergne-chalets-sancy.fr to store or access Cookies required for the operation of the Website due to the User’s choices.

Cookie management and User preferences are configured differently in each browser. The browser’s help menu explains how Users may change their Cookie preferences.

Users may express and modify their Cookie preferences at any time. https://auvergne-chalets-sancy.fr may also use external service providers to assist with collecting and processing the information described in this section.

By clicking on the icons for social networks such as Twitter, Facebook, LinkedIn and Google Plus displayed on the Website or within its mobile application, and where the User has consented to the use of Cookies, these social networks may also store Cookies on the User’s device, including their computer, tablet or mobile phone.

These types of Cookies are stored on the User’s device only where the User has consented to them. The User may withdraw their consent to the placement of these Cookies by https://auvergne-chalets-sancy.fr at any time.

9.2 Internet tags

https://auvergne-chalets-sancy.fr may occasionally use internet tags, also known as web beacons, action tags, single-pixel GIFs, transparent GIFs, invisible GIFs or one-by-one GIFs.

These tags may be deployed through a specialist web analytics partner that may be located in a foreign country and may therefore store the corresponding information, including the User’s IP address, outside France.

These tags may be placed both in online advertisements enabling internet users to access the Website and on the Website’s various pages.

This technology enables https://auvergne-chalets-sancy.fr to assess visitors’ responses to the Website and the effectiveness of its actions, including the number of times a page is opened and the information viewed, as well as the User’s use of the Website.

The external service provider may collect information about visitors to the Website and other websites through these tags, prepare reports on Website activity for https://auvergne-chalets-sancy.fr, and provide other services relating to the use of the Website and the internet.

10. Applicable law and jurisdiction

Any dispute relating to the use of the website https://auvergne-chalets-sancy.fr is governed by French law.

Except where prohibited by law, exclusive jurisdiction is granted to the competent courts of Clermont-Ferrand, France.